We just received a survey from one of our clients that talked about what we were able to do for them while they were on the road.

The Duff family was on a custom trip that took them through the Black Hills, Devil’s Tower, Yellowstone and Grand Teton National Park. When Mrs. Duff experienced severe symptoms of altitude sickness, we were able to help out with a rearranged route on the fly. Mr. Duff’s comments in the survey said it all.

‘This is going above and beyond for a client – very much appreciated. We will definitely use Tracks & Trails for future trips we may plan for RV vacations.’

A big thank you to Karen, the Duff’s trip consultant, who was the point person on their trip and made sure that we not only acted fast in coming up with a solution, but was compassionate towards Mrs. Duff’s suffering.

We realize that stuff happens on vacation. For those of you that haven’t experienced our top drawer customer service, this is a great example of what makes Tracks & Trails great! Not only is it great for our clients and but it’s also great to be part of something where we truly care about our folks on the road. We’re here to help.

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