What is the process of booking a trip?
Step 1 Browse our whole website and understand the services that we provide and the costs for each trip
Step 2 To get started immediately, click on Lets Get Started! and follow the instructions there.
Step 3 We’ll then ask you a few questions to make sure we understand your needs. The questions will include:
- Desired trip
- Desired start date
- Names and dates of birth for anyone under the age of 18
- If your party is interested in added activities like rafting, horseback riding, biking, etc.;
- Preference for camping with more amenities outside of the park, or less amenities inside the park
Based upon what we learn, we’ll create a personalized proposal and e-mail it to you, along with an invoice.
Step 4 You review the proposal and let us know what you think!
Step 5 We’ll fine tune your itinerary if necessary to maximize your enjoyment.
Step 6 After you approve the itinerary, we require a 50% non-refundable deposit. Once that is processed, we will make reservations for your RV, camping, rafting, horseback riding…etc.
Step 7 Once you pay your final balance (due 60 days prior to departure) we’ll prepare your Adventure Kit – packed with all sorts of additional information about your trip – and ship it to you.
Step 8 Enjoy your Adventure!
We are multiple families traveling together; can you organize this for us?
Of course! Multiple families will require more lead time, so the earlier you can plan the better. Most national parks open for reservations approximately 6 months prior to your arrival date.
We are multiple families traveling together, can I get a discount?
We have found through 20 plus years’ experience that we actually spend more time planning multi-family vacations than single family vacations. It takes more time to coordinate all the families and to do our best making all the reservations together, including finding availability and requesting campsites as close together as possible.
What forms of payment do you accept?
Deposits may be paid using VISA, MasterCard and Discover credit cards, and personal checks. Final payments may be made by VISA, MasterCard and Discover credit cards, personal check, wire transfer, or money order.
Why do we have to pay in advance of receiving our itinerary and Adventure Kit?
We charge for our services in advance because after we prepare your personalized itinerary and email it to you, we have shared most of the proprietary “know-how” that constitutes most of the value of our unique service. In short, we have invested heavily in this unique knowledge base, and we can’t afford to give it away.
When will I receive my itinerary and Adventure Kit?
If you are within the United States, we ship your Adventure Kit to you approximately 30 days prior to your departure so you have plenty of time to look it over. We receive new information daily, and this allows us to include the most current materials.
If we live outside the US, when will we get our Adventure Kit?
For our customers outside of the USA, we will email copies of the most important documents to you ahead of time and ship the Adventure Kit to your first night’s hotel for your pickup upon arrival in the US.
What is your cancellation policy?
CANCELLATIONS MUST BE RECEIVED AT OUR OFFICE IN WRITING – by mail, fax or email.
No refunds or other compensation will be offered in the event that inclement weather, fire or smoke conditions, or other natural causes lead to travel delays or prevent customer from participating in scheduled activities. If your trip needs to be rerouted due to weather-related conditions, we will do so.
If for any reason you need to cancel your Tracks & Trails vacation, fees are as follows:
More than 60 days prior to your departure date, the cancellation fee will be 50% of the price of your trip.
60 days or less prior to your departure date, the cancellation fee will be 100% of the price of your trip.
Tracks & Trails strongly recommends that you purchase travel insurance from Travel Guard providing coverage for loss of Deposit, cancellation fees, medical expenses, lost baggage and other potential travel-related losses under certain circumstances. The scope of coverage is subject to the terms and conditions of the insurance policy. If you choose to purchase this insurance, please do so no later than the time of your final payment.