What is the process of booking a trip?
Step 1 Browse our whole website and understand the services that we provide
Step 2 To get started immediately, click on Lets Get Started! and follow the instructions there.
Step 3 We’ll then ask you a few questions to make sure we understand your needs. The questions will include:
- Names and dates of birth for anyone under the age of 18, and special interests;
- Expected dates of arrival and departure
- Desired trip and “must-see” destinations;
- If your party is interested in added activities like rafting, horseback riding, biking, etc.;
- Preferences for rustic vs. “developed” camping;
- Size preference for your RV.
Based upon what we learn, we’ll create a personalized proposal and e-mail it to you.
Step 4 You review the proposal and let us know what you think!
Step 5 We’ll fine tune your itinerary if necessary to maximize your enjoyment.
Step 6 After you approve the itinerary, we require a 40% non-refundable deposit. Once that is processed, we will make reservations for your RV, camping, rafting, horseback riding…etc.
Step 7 Once you pay your final balance (due 60 days prior to departure) we’ll prepare your Adventure Kit – packed with all sorts of additional information about your trip – and ship it to you.
Step 8 Enjoy your Adventure!
We are multiple families traveling together; can you organize this for us?
Of course! Multiple families will require more lead time, so the earlier you can plan the better. Most National parks open for reservations approximately 6 months prior to your arrival date.
We are multiple families traveling together, can I get a discount?
We have found through 20 plus years’ experience that we actually spend more time planning multi-family vacations than single family vacations. It takes more time to coordinate all the families and to do our best making all the reservations together, including finding availability and requesting campsites as close together as possible.
What is the planning fee?
Our planning fee goes towards our time and expertise in planning your RV vacation, not just booking campgrounds and RV’s. In addition to managing the bookings, we will put together an Adventure Kit for you and your family. The Adventure Kit includes all the information you will need while you are on your trip, including your personalized itinerary, suggested activities and sights to see, accommodation details, daily mileage and driving directions, and details about activities that we arranged for you. This is a customized trip info packet just for your specific trip.
Please visit our Pricing Page for more information.
What forms of payment do you accept?
Deposits may be paid using VISA, MasterCard and Discover credit cards. Final payments must be made by personal check, wire transfer, or money order. Requests to make final payment by credit card will be taken on a case-by-case basis.
Why do we have to pay in advance of receiving our itinerary and Adventure Kit?
We charge for our services in advance because after we prepare your personalized itinerary and email it to you, we have shared most of the proprietary “know-how” that constitutes most of the value of our unique service. In short, we have invested heavily in this unique knowledge base, and we can’t afford to give it away.
When will I receive my itinerary and Adventure Kit?
If you are within the United States, we ship your Adventure Kit to you approximately 30 days prior to your departure so you have plenty of time to look it over. We receive new information daily, and this allows us to include the most current materials.
If we live outside the US, when will we get our Adventure Kit?
For our customers outside of the USA, we will email copies of the most important documents to you ahead of time and ship the Adventure Kit to your first night’s hotel for your pickup upon arrival in the US.
What is your cancellation policy?
CANCELLATIONS MUST BE RECEIVED AT OUR OFFICE IN WRITING – by mail, fax or email.
No refunds or other compensation will be offered in the event that inclement weather, fire or smoke conditions, or other natural causes lead to travel delays or prevent customer from participating in scheduled activities. If your trip needs to be rerouted due to weather-related conditions, we will do so.
If for any reason you need to cancel your Tracks & Trails vacation, fees are as follows:
More than 60 days prior to your departure date, the cancellation fee will be 40% of the price of your trip.
60 days or less prior to your departure date, the cancellation fee will be 100% of the price of your trip.
Tracks & Trails strongly recommends that you purchase travel insurance from Travel Guard providing coverage for loss of Deposit, cancellation fees, medical expenses, lost baggage and other potential travel-related losses under certain circumstances. The scope of coverage is subject to the terms and conditions of the insurance policy. If you choose to purchase this insurance, please do so no later than the time of your final payment.